Privacy Policy
TruckVault, Inc. does not and will not distribute your personal information to third-party vendors. We are committed to maintaining your privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The information you provide us with (i.e. when requesting a catalog or quote for a TruckVault product) stays with us. We do not distribute our database of collected information, either in whole or in part, to outside parties without your consent.
TruckVault, Inc. maintains a network of dealers throughout North America, and may, on occasion, forward your contact information to one or more of them in your region for purposes of customer service. When requesting a quote for a TruckVault product, dealers may be able to provide the product you want at a discounted price or offer additional services (i.e. installation or integration with existing electronics) that would add value to your product. We do not, however, provide them with this information for the purposes of mass targeted email/phone/mailing advertising campaigns.
TruckVault, Inc. maintains a database of contact information for their opt-in newsletters for Outdoor Sports and for Public Safety. These are sent on a subscription basis, and may be unsubscribed from at any time by clicking here.
INFORMATION WE COLLECT
We may collect information you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Phone number
- Mobile phone number
- Mailing address
- Vehicle information
- Product interests
- Information contained in quote requests, contact forms, surveys, or other communications
We may also automatically collect certain information about your use of our website, including browser type, device information, IP address, pages visited, referring website information, and analytics data.
HOW WE USE INFORMATION
We use information we collect to:
- Respond to inquiries and requests
- Provide product information and quotes
- Process and manage orders
- Coordinate installations and customer support
- Improve our products, services, and website
- Send requested communications
- Administer marketing and newsletter subscriptions
- Comply with legal obligations
- Protect against fraud, misuse, or unauthorized activity
Sharing of Information
TruckVault does not sell personal information.
TruckVault maintains a network of authorized dealers throughout North America. To better serve customers, we may share contact information with authorized dealers within a customer's geographic area for purposes including:
- Providing product quotes
- Assisting with sales inquiries
- Coordinating installation services
- Providing local customer support
Dealers receiving information from TruckVault may use it only for purposes related to the customer's inquiry, requested services, or business relationship with TruckVault.
We may also share information with trusted service providers who help us operate our business, website, communications systems, customer support services, or marketing programs. These providers are permitted to use information only as necessary to perform services on our behalf.
SHARING OF INFORMATION
TruckVault does not sell personal information.
TruckVault maintains a network of authorized dealers throughout North America. To better serve customers, we may share contact information with authorized dealers within a customer's geographic area for purposes including:
- Providing product quotes
- Assisting with sales inquiries
- Coordinating installation services
- Providing local customer support
Dealers receiving information from TruckVault may use it only for purposes related to the customer's inquiry, requested services, or business relationship with TruckVault.
We may also share information with trusted service providers who help us operate our business, website, communications systems, customer support services, or marketing programs. These providers are permitted to use information only as necessary to perform services on our behalf.
EMAIL COMMUNICATIONS
TruckVault offers subscription-based communications, including newsletters and product-related updates.
Recipients may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in those communications.
Operational or transactional communications regarding quotes, orders, warranties, installations, customer service matters, or other business-related communications may continue as necessary.
SMS COMMUNICATIONS
TruckVault may use SMS (text messaging) to communicate with customers regarding quote requests, custom product design discussions, manufacturing specifications, order updates, installation coordination, customer support matters, follow-up service inquiries, and other business-related communications.
By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from TruckVault.
Message Frequency
Message frequency varies based on your interactions with TruckVault and the status of your quote, order, installation, or service request.
Message and Data Rates
Message and data rates may apply according to your wireless carrier's service plan.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any text message.
Assistance
For assistance, reply HELP to any TruckVault text message or contact us at [email protected].
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties for marketing or promotional purposes.
TruckVault may share information with service providers solely as necessary to facilitate messaging services, maintain messaging records, support customer communications, and comply with applicable legal or regulatory requirements.
COOKIES AND ANALYTICS
DATA SECURITY
TruckVault uses commercially reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.